Frequently asked questions

About five minutes for most people. Signing up takes an email and a password, finding your business takes one search, and choosing a template takes as long as you want to spend looking at them. The only step that involves your website is pasting one line of code.

No. If you can add a text or HTML block to a page — the same thing you would do to embed a YouTube video or a map — you can install this. The app includes step-by-step guides with the exact menu names for the common website builders.

Any site where you can paste HTML. We include written guides for WordPress, Shopify, Wix, Squarespace and hand-written HTML sites.

One warning worth having up front: a few builders only allow custom code on their paid plans, and on their free tiers a pasted <script> is silently stripped — the widget simply never appears and nothing tells you why. The install guide names which ones, so you find out before you spend an evening on it.

You connect a listing by searching for it, the same way a customer would find you on Google Maps — there is no verification step to get through. We ask that you only display reviews for a business you own or represent, and the terms require it.

Directly from your Google business listing, through Google's own API. We fetch them, store them, and serve your website from that copy. They are your real reviews — nothing is written, edited or invented by us.

Five per business today. That is not a limit we chose — it is what Google's public reviews feed returns. We have applied for the Business Profile access that lifts it, and the higher counts on the paid plans switch on the day that is approved, at no extra cost.

We would rather tell you this on the pricing page than let you find out after paying.

On a schedule set by your plan — more frequently on the paid tiers. The exact interval for each plan is listed on the pricing page, which reads it live from the same settings the system runs on.

Between refreshes your site is served from our copy, which is why it loads instantly and never waits on Google.

You can choose which of your reviews appear in the widget: filter to four and five stars, or hide an individual review. Those controls are part of the higher plans.

What you cannot do — on any plan, at any price — is change what a review says. We show your reviews or we do not show them; we never rewrite them.

It appears on your website at the next scheduled refresh, with no action from you. You can also refresh a business by hand from the dashboard if you want a new review up immediately.

That is the point of the builder. Nine templates across four layouts — grid, list, carousel and a scrolling marquee — with your own colours, fonts, corner radius, spacing and column count on the paid plans. A live preview shows the real result at true desktop and phone widths, so what you approve is what your visitors get.

The widget is under 20 kB with no libraries behind it, so it is not going to be the reason a page feels slow.

It also renders inside its own sealed container, which means your theme's stylesheet cannot reach in and change it, and its styles cannot leak out and change your page. A theme update will not quietly wreck how your reviews look.

You can restrict a widget to your own domains, and it will refuse to load anywhere else. It is off by default, because most people put their widget on one site and never think about it again — but it is one field in the settings when you want it.

On the free plan, yes: a small line crediting TrustGetter. It is how a free plan pays for itself. Every paid plan removes it.

Through Razorpay, which handles cards, UPI, net banking and wallets. Your card details go to Razorpay and never touch our servers.

Any time, from your account page — no email, no phone call, no retention script. Your plan keeps working until the end of the period you have already paid for, and then drops to Free.

The details are in the Refund & Cancellation Policy.

Nothing is deleted. If you have more widgets than the free plan allows, we email you first and let you choose which to keep — you know which one is on your homepage and which is on a page nobody visits. The others are paused, and upgrading again restores exactly what was paused.

If you never choose, we keep the oldest published ones. That is a fallback, not a preference: blacking out every widget because an email went unread would be the worst thing we could do to you.

No. It sets no cookies, stores nothing in the browser, and contains no analytics or advertising code. It asks our server for your reviews and draws them. That is all it does.

Your name and email address, a one-way hash of your password, the businesses you connect, the widgets you build, and your billing status from Razorpay. The full list is in the Privacy Policy.

Yes — message us from the email address on the account and we will close it. Your widgets stop serving and your data is removed, other than the billing records we are required to keep for tax purposes.

You can also disconnect a single business at any time from the dashboard, which removes it and its widgets without touching the rest of your account.