Refund & Cancellation Policy

1. The short version

• Cancel whenever you like, from your account page, in a couple of clicks.
• Cancelling stops the next charge. It does not cut off what you have already paid for.
• If TrustGetter is not what you expected, tell us within 3 days of your first payment and we will refund it.

2. The free plan

The free plan costs nothing, requires no card, and does not expire. It is there so you can see your own reviews in the product before deciding whether to pay for anything.

3. Billing periods and renewals

Paid plans are billed in advance for the period you choose — monthly or yearly — and renew automatically on the same date until you cancel. Razorpay collects payment using the mandate you approved at checkout.

Every payment appears in your billing history on the account page, and Razorpay sends its own receipt for each one. If a renewal payment fails, your plan continues briefly while Razorpay retries; if it is still unpaid after that, the account moves to the free plan rather than being closed.

4. Cancelling

Cancel from the account page inside the app at any time. No email, no phone call, no retention offer to sit through.

Your plan then keeps working until the end of the period you have already paid for, and moves to the free plan after that. We do not prorate or refund the remainder of a period on cancellation — you keep the service you bought instead.

If the free plan allows fewer widgets than you have published, we will email you and let you choose which to keep. The rest are paused, never deleted, and come back exactly as they were if you subscribe again.

5. Refunds

First purchase

If you are not happy with TrustGetter, message us within 3 days of your first payment for a plan and we will refund it in full. You do not need to justify the request.

Renewals

Renewal payments are generally not refundable, because you were told the date in advance and can cancel before it. That said, if a renewal genuinely caught you out — you had stopped using the product and the charge was a surprise — message us within 3 days of the charge and we will look at it properly. We would rather refund a customer than argue with one.

Where a refund is not available

• Where the account was suspended or closed for breaching our Terms & Conditions.
• Where the request falls outside the windows above, other than at our discretion.
• Where a limitation was clearly stated before purchase — for example the number of reviews Google's feed returns, which is documented on the pricing page.

When the fault is ours

If the Service was substantially unavailable or did not work as described for a meaningful part of a billing period, tell us and we will put it right with a refund or a credit — whichever you prefer. This is not limited by the windows above.

6. Changing plan

Upgrades take effect immediately, and Razorpay charges only the difference for the remainder of the current period. Downgrades take effect at the end of the current period, so nothing you have paid for is lost. Changing plan does not create a second subscription or a second charge.

7. How to request a refund

Message us on WhatsApp at +91 98240 62057 from the number or email on the account, and tell us which payment you mean. We will confirm within two working days.

Approved refunds are returned through Razorpay to the original payment method. Razorpay typically takes five to seven working days to complete this, and your bank may take a little longer to show it. We cannot refund to a different card, account or person.

8. Chargebacks

If something looks wrong on your statement, please talk to us before raising a chargeback with your bank — it is nearly always faster to resolve directly. We may suspend an account with an unresolved chargeback until it is settled.

9. Taxes

Refunds include any GST charged on the original payment. Where a partial refund is agreed, tax is refunded in the same proportion.

10. Contact

Windex Infotech — WhatsApp +91 98240 62057. Registered address: 514, Saffron Building, Abbas Tyabji Rd, Jayesh Colony, Fatehgunj, Vadodara, Gujarat 390008, India.